UCT

Industry:
Higher Education

Organisation:
The University of Cape Town is one of the most prestigious universities to attend in Africa. Hosting sort after Undergraduate and Postgraduate courses. It is also well known for its Graduate School of Business.

Objectives:

  • Implement an integrated Service Desk and Voice solution
  • Measure and track the number and type of incidents being logged by staff
  • Continue development by an onsite team after implementation
  • Strong report writing engine

Solution:
UCT implemented HEAT Service and Support integrated with FrontRange IPCM for the voice component.

 

Murray and Roberts Marine

Industry:
Marine Engineering

Organisation:
Murray & Roberts Marine is one of the leading marine engineering companies in the world and has been involved in numerous high profile projects like the Cape Town Stadium and many more international projects.

Objectives:

  • Meet Cobit Level 3 compliance
  • Implement a rationalised approach to IT Service Management
  • Implement a customisable ITSM platform that would scale and allow the IT department to see visibly see what was happening in their department.

Solution:
Murray & Roberts implemented Cherwell Service Management.

 

Capitec Bank

Industry: Banking

Organisation:
Capitec Bank established on the 1st March 2001 is the fastest growing bank of its kind in South Africa. Aiming at the previously unbanked population its draw card is transparent banking services. Low fees, Open every day of the week and high interest rates on savings accounts.

Objectives:

  • Implement a system that will expand to cope with a growing call volume upwards of 5000 calls a day.
  • Integrated Asset Tracking
  • Integrated into other banking systems
  • Had to be stable and provide 98% uptime

Solution:
Capitec Bank choose to implement FrontRange ITSM. Its well established track record in the upper mid-market space made it the perfect fit aligned with the experience Revelation Data could bring to the implementation team this tool now runs many process in the business outside of IT.

 

Transnet

Industry:
National Transportation

Organisation:
Transnet is the largest and most crucial part of the freight logistics chain that delivers goods to each and every South African. Every day Transnet delivers thousands of tons of goods around South Africa, through its pipelines and both to and from its ports. It moves that cargo on to ships for export while it unloads goods for overseas

Objectives:

  • Implement a Service Desk solution to track incidents
  • Measure and track the number and type of incidents being logged by staff
  • Strong report writing engine

Solution:
Transnet implemented HEAT Service and Support