Revelation Data expands offering into ITIL Strategy

Leading ITIL and Framework educator

While we have gained extensive knowledge of the IT Service Management space through implementations in some of South Africa and Africa’s top 100 organisations like Capitec Bank and Old Mutual we have recogised the need to extend our skill set into ITIL Strategy Consulting. Foster Melliar, well known as the indutry leading trainer on ITIL and other business frameworks has certified RevelationData to consult on ITIL.
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SMPI

SMPI Overview

The Service Management Proficiency Index: Is a proudly South African initiative commissioned by the IT Service Management Forum of South Africa (itSMFsa) in 2009.

It is a programme and tool to enable organisations to measure IT proficiency, identify inefficiencies and drive improvement initiatives.The SMPI consists of independent annual assessments, reporting capability and dashboards to highlight and manage an actions.

The SMPI empowers IT to deliver high quality, sustainable, cost effective services, allowing business to focus on core competencies to meet their strategic targets. Best practice enables Business and SMPI enables best practice.

Measure

You cannot manage what you cannot measure….
The SMPI Assessment provides a means to measure your level of IT Service management proficiency from a strategy, capability and maturity perspective.

Manage

Gain insight and visibility of your entire IT Service Management proficiency levels with a dashboard view of your ITSM processes and functions

Improve

Make use of a comprehensive action realization plan to manage ITSM improvements