A Guide to the Service Catalogue

Service Catalogues are one of those service desk terms that we’ve all heard of –
and many of us probably know what Service Catalogues are – but there are
still those of us who do not have the time, resources, or a clear idea of how a
Service Catalogue can be implemented. Service Catalogues are a fundamental
part of service delivery because they document every service that you provide
and build contracts with your customers (Service Level Agreements) based on
how these services are delivered. Many of us probably have a very clear idea of
what services we provide, but there will be service desks that have not clearly
documented and defined their Service Catalogue.

This guide – the first in a three part series from Cherwell Software and SDI –
will provide you with a key insight into how you can create a Service Catalogue;
clear guidance on creating a Service Catalogue; and an easy to use Service
Catalogue template to help you start realising the enormous business and
customer benefits that a Service Catalogue provides. Read more

Google Drive

Access everywhere.

Google recently launched a new app called Google Drive. We thought this could be a very useful tool for sending Cherwell Backups to support as well as using it as an offsite storage mechanism.

Google Drive is everywhere you are—on the web, in your home, at the office and on the go. So wherever you are, your stuff is just…there. Ready to go, ready to share. Get started with 5 GB free.

Google Drive is available for:

  • PC and Mac
  • iPhone and iPad (coming soon)
  • Android devices

Find out more http://drive.google.com

Welcome to a new era in Business Service Management

Service Management Software
That Offers Flexibility and Choice


  • Ground-breaking web portal technology. Enhanced end-user experience.
  • Platform as a service. Create integrated business applications using Cherwell’s wizard driven development platform.
  • Easy to modify. Highly flexible. Seamless and agile. Truly scalable.
  • Hosted or on-premises. Subscription or purchase. It’s your choice.

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