Cherwell ranked top in Gartner’s Magic Quadrant

Evaluation Based on Vision and Execution

Colorado Springs, Colo. – 24 August 2012 – Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release. Read more

Baillie Gifford choose Cherwell Software to enhance their service.

Cherwell Software has won a new customer for its Service Desk software solutions in the shape ofBaillie Gifford, an independent investment management partnership based in Edinburgh, Scotland.

Baillie Gifford is one of the largest investment trust managers in the UK. The firm is wholly owned by 36 partners and manages in excess of £75 billion with 700 staff. Read more


Bishops Diocesan College









Bishops Diocesan College is an independent boys’ school in Cape Town with a long history, a strong academic ethos combined with a commitment to all-roundedness, and a proud record of achievements. We are confident that boys, through their experience of Bishops, will grow into fulfilled and responsible men. It is a high achieving school in all areas – academically, on the sportsfields, and in a wide variety of social and cultural activities.

The Need:

  • A flexible tool that would allow Bishops to create a number of software applications all in a single system to help manage the day to day running of a School IT department.
  • A tool that would easily integrate into other system already running in the school
  • A tool that would help manage suppliers and 3rd party/Vendor relationships
  • A tool that the school could grow and develop with internal resources where required.

The Choice:

Bishops selected Cherwell Service Management as their chosen platform to build their new Service Management Applications. Due to the huge flexibility of the application it meant that they were able to combine multiple tools that were currently running in their environment into a single system.

Other Success Factors:

  • Tighter control of IT procurement
  • Ability to track and manage school assets ( Computers, AV Equipment, Vehicles)
  • Tracking of 3rd party support agreements
  • Self Service Portal for pupils and staff to interact with IT and resolve their own requests.
  • Control software licensing and compliance



Cherwell Service Management Recognized as “Service Desk Innovator” and “Best Value”

Cherwell Software announced today that it has been recognized as an “Innovator” in Info-Tech Research Group’s 2012 Enterprise Service Desk Vendor Landscape Report. Positioned as the leading vendor and the leading product in the Innovator category, Cherwell was also named the “best value” among the vendors after scoring a 100, the highest possible score, in Info-Tech’s Value Index. Furthermore, Cherwell was recognized as an “exemplary performer” in self-service manageability as well as in making seamless transitions between on-demand and on-premise hosting. Read more