Here are 6 questions to help you think about this…
1.How frequently are you required to make changes to IT products and services in support of new or amended business products?
2.Are the requests you receive in terms of services consistent with your understanding of the business strategy?
3.How do you keep your staffs skills current and relevant?
4.How do you apply accountability within your organisation?
5.Do your staff have KPIs that are consistent with both the demands placed on them and the business strategy?
6.Does the concept of process definition and establishment seem too academic and theoretical?