Cherwell Software announces the availability of Cherwell Mobile™ for Android™, the newest Cherwell Mobile application for its leading IT service management (ITSM) product suite, Cherwell Service Management® (CSM). Cherwell Mobile is a comprehensive mobile solutions family with multiple mobile applications — a mobile browser; the iCherwell native iOS® application; and the new high-performance native application for Android. […]
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Everybody seems to be talking about getting their customers using the portal rather than calling the service desk. Getting them to actually use the portal without making them feel like you are pushing them away can be a challenge. The benefits of increasing the ratio of portal submitted vs. call submitted incidents are plenty but […]
Colorado Springs, Colo. – 31 August 2013 – Cherwell Software today announced a new exclusive consultancy agreement with author and IT service management expert, Malcolm Fry. Malcolm will provide speaking, writing, and consultancy services to various areas of the Cherwell Software business. Most importantly, he will help Cherwell Software serve the ITSM practitioner community with training, thought […]
Come and join us at GovTech this year as we showcase the power of Cherwell to Local and Provincial Government. Cherwell, an ITSM solution built on a platform you will never outgrow!
Download your copy of the eBook ” 7 Steps for Success”. This e-book will give you valuable insight into best practices around implementing your Service Desk tool.
Find out how Cherwell Service Management is helping Quicken to close mortgages within 30 days. http://vimeo.com/73360045
SDI Award affirms Cherwell’s customer service excellence, but it’s our customers who tell the story best. Watch the short video below and see for yourself.
John Maeda: Designing for simplicity. If you’re looking for a TED Talks that engenders every pillar of the word “TED” — technology, entertainment and design — this would be the one. John Maeda is the President of the Rhode Island School of Design and author of the bestselling book,Laws of Simplicity. The book was published in 2006 right before […]
Cherwell Software™ is pleased to announce that its flagship product, Cherwell Service Management® has been positioned as the best IT service management product on Info-Tech Research Group’s Vendor Landscape: Enterprise Service Desk 2013 report.