Baillie Gifford is one of the largest investment trust managers in the UK. The firm is wholly owned by 36 partners and manages in excess of £75 billion with 700 staff.
Having opted for the firm’s own-branded Cherwell Service Management product from Cherwell Software, Baillie Gifford says that it was drawn to its decision via the option to gain “complete customisation and seamless upgrades” with the tool.
Baillie Gifford’s IT service desk manager Rob Whittaker asserts that Cherwell has an intuitive product (with some products reviewed he found it difficult even to see how to log a call at first glance) that works using single step effectiveness i.e. it can be launched manually or automatically — and that this would help his team to save time and automate regular, repeatable tasks.