Cherwell for Android

Announcing Cherwell Mobile for Android

Cherwell Software announces the availability of Cherwell Mobile™ for Android™, the newest Cherwell Mobile application for its leading IT service management (ITSM) product suite, Cherwell Service Management® (CSM). Cherwell Mobile is a comprehensive mobile solutions family with multiple mobile applications — a mobile browser; the iCherwell native iOS® application; and the new high-performance native application for Android.

Cherwell Mobile offers convenient mobile access to key ITSM data, dashboards and business intelligence for nearly all popular smartphones and business tablets. “Cherwell Mobile leverages our simple yet powerful cloud solution and offers the best licensing model in the business,” said Vance Brown, CEO of Cherwell Software.

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4 Strategies For Motivating Your Customers To Use the Self-Service Portal

Everybody seems to be talking about getting their customers using the portal rather than calling the service desk. Getting them to actually use the portal without making them feel like you are pushing them away can be a challenge. The benefits of increasing the ratio of portal submitted vs. call submitted incidents are plenty but include:

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MalcolmFry

Malcolm Fry Joins Cherwell Software as New Cherwell Ambassador

Malcom FryColorado Springs, Colo. – 31 August 2013 – Cherwell Software today announced a new exclusive consultancy agreement with author and IT service management expert, Malcolm Fry.

Malcolm will provide speaking, writing, and consultancy services to various areas of the Cherwell Software business. Most importantly, he will help Cherwell Software serve the ITSM practitioner community with training, thought leadership and other practical tools for increasing quality of service delivery. Malcolm was a member of the ITIL Advisory Group (IAG), which was responsible for overseeing the development and publishing of ITIL v3. Plus, he was a mentor for the “Service Transition” book. In 2009 Malcolm was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT service management arena. Read more

Designing for simplicity

John Maeda: Designing for simplicity. If you’re looking for a TED Talks that engenders every pillar of the word “TED” — technology, entertainment and design — this would be the one. John Maeda is the President of the Rhode Island School of Design and author of the bestselling book,Laws of Simplicity. The book was published in 2006 right before this TED Talk took place. Too many business leaders fail to understand the profound power that a culture of design can instill in an organization. Steve Jobs may have been one of a few who did understand the merits of being so insanely occupied with strong design. Watch this presentation if you’re struggling to understand the merits of what great design can do to move a brand from good to great.