Capitec Bank

Industry: Banking

Organisation:
Capitec Bank established on the 1st March 2001 is the fastest growing bank of its kind in South Africa. Aiming at the previously unbanked population its draw card is transparent banking services. Low fees, Open every day of the week and high interest rates on savings accounts.

Objectives:

  • Implement a system that will expand to cope with a growing call volume upwards of 5000 calls a day.
  • Integrated Asset Tracking
  • Integrated into other banking systems
  • Had to be stable and provide 98% uptime

Solution:
Capitec Bank choose to implement FrontRange ITSM. Its well established track record in the upper mid-market space made it the perfect fit aligned with the experience Revelation Data could bring to the implementation team this tool now runs many process in the business outside of IT.

 

Transnet

Industry:
National Transportation

Organisation:
Transnet is the largest and most crucial part of the freight logistics chain that delivers goods to each and every South African. Every day Transnet delivers thousands of tons of goods around South Africa, through its pipelines and both to and from its ports. It moves that cargo on to ships for export while it unloads goods for overseas

Objectives:

  • Implement a Service Desk solution to track incidents
  • Measure and track the number and type of incidents being logged by staff
  • Strong report writing engine

Solution:
Transnet implemented HEAT Service and Support