Brandhouse

Industry:
Advertising/Branding

Organisation:
Brandhouse, part of the Diagio group is responsible to importing and marketing most of South Africa’s top alcohol names like Jonny Walker, Jack Daniels, Amstel and Heineken Beer.

Objectives:

  • Implement an ITIL solution that would assist with following best practice
  • Improve the ability to report on data more accurately and quickly
  • Make use of dashboards rather than just reporting that may be outdated
  • Speed up the time it take to log support and other BSM calls
  • Web based solution that included a customer facing self service component

Solution:
Brandhouse chose to implement Cherwell Service Management. With its 11 ITIL processes out the box and rapid speed to deploy they were up and running within 2 weeks of having purchased.

 

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