Brandhouse, part of the Diagio group is responsible to importing and marketing most of South Africa’s top alcohol names like Jonny Walker, Jack Daniels, Amstel and Heineken Beer.
- Implement an ITIL solution that would assist with following best practice
- Improve the ability to report on data more accurately and quickly
- Make use of dashboards rather than just reporting that may be outdated
- Speed up the time it take to log support and other BSM calls
- Web based solution that included a customer facing self service component
Brandhouse chose to implement Cherwell Service Management. With its 11 ITIL processes out the box and rapid speed to deploy they were up and running within 2 weeks of having purchased.