Everybody seems to be talking about getting their customers using the portal rather than calling the service desk. Getting them to actually use the portal without making them feel like you are pushing them away can be a challenge. The benefits of increasing the ratio of portal submitted vs. call submitted incidents are plenty but include:
Colorado Springs, Colo. – 16 July 2013 – Cherwell Software™, recently named “Best Vendor” at the SDI IT Service and Support awards, today announced the general availability release of Cherwell Service Management® 4.60. Read more
Here are 6 questions to help you think about this…
If you think the answer to this simple question is just the service catalog manager, then think again!
Want a robust, out-of-the-box, SaaS solution? Simply subscribe to licenses and let Cherwell provide convenient, secure hosting. You also have the option to host on-premises or at your preferred data center. Read more
Leave the constraints of your desk behind – enjoy the freedom offered by Cherwell mobile technology!