Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage IT via a business-centered approach. BSM technology tools are designed to help IT organizations view and manage technology environments to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach. BSM consists of both structured process and enabling software. The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations. Read more
IT Service Management or ITSM is all about IT proving services that are focused around the customers prospective.
Revelation Data has the skills and proven track record to recommend and implement best of breed ITSM applications like Cherwell Service Management that will dramatically help your organisation achieve its ITSM objectives by enabling the business to distribute services and then measure results through one interface to the business. Read more
We have seen over years that the most successful implementations of BSM or ITSM are ones that have been planned and processes have been defined clearly. When embarking on a new project among other things we can offer you wisdom in the following areas.
With the first point of call being Governance, normally the first intervention with a customer is identifying and “unpacking” the relevant governance framework. This sets the base for any work to come. Depending on the intervention needed, the RevelationData service will branch into any of the other service silos. Revelation Data is skilled in all of the major best practices frameworks to the likes of the IT Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF), and can apply a combination of both, providing a tailored fit to our customer’s needs.
Successful ITSM, and more so ITIL implementations, require interaction through the entire organization. Awareness throughout the organization is critical. RevelationData sees awareness as such a crucial part that it’s viewed as a separate compartment in the overall ITSM approach.
In conjunction with a key partner we have developed a set of assessment tools, assisting organizations in knowing where they are, measured against where they want to be. The key deliverable is a plan for action – realistic and with reason.
Service Improvement Projects
The current situation viewed against the end goal provides guidance on where to focus first. From this point of view, RevelationData assist the organization to identify various Service Improvement Projects, focused on providing the most value through a set of “small wins”.
Measure and Check
Ensuring longevity of the project, RevelationData assist customers in the ongoing phase of the project. Continuous measure and check is needed to ensure everything remains on course.
Integral to all IT Service Management is capability development. For any organizations being in any stage of their ITSM initiatives, capability development is a key requirement. RevelationData, through the ITSM Academy and partner network, delivers all capability requirements needed.
Service Management Software That Offers Choice
Adapt to shifting business requirements and new technology quickly and cost effectively.