Cherwell Service Management Recognized as “Service Desk Innovator” and “Best Value”

Cherwell Software announced today that it has been recognized as an “Innovator” in Info-Tech Research Group’s 2012 Enterprise Service Desk Vendor Landscape Report. Positioned as the leading vendor and the leading product in the Innovator category, Cherwell was also named the “best value” among the vendors after scoring a 100, the highest possible score, in Info-Tech’s Value Index. Furthermore, Cherwell was recognized as an “exemplary performer” in self-service manageability as well as in making seamless transitions between on-demand and on-premise hosting.

Info-Tech Research Group evaluated eight competitors in the enterprise Service Desk market: BMC Remedy, ServiceNow Service Automation, CA Service Desk Manager, HP Service Manager, IBM SmartCloud Control Desk, Omninet OmniTracker, FrontRange ITSM and Cherwell Service Management. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

“For this Vendor Landscape, Info-Tech Research Group focused on those vendors that offered broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among large enterprises,” said Barry Cousins, Senior Research Analyst.

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