CSC

June 24th, 2008Clients0 comments

Industry:
Manufacturing

Organisation:
CSC (Destiny Electronics) supplies electronic payment solutions to merchants.

Objectives:

• Log all support calls for the business centrally
• Build in workflow and project management
• Have detailed SLAs implemented
• Escalation of calls to ensure excellent service

Solution:
CSC choose to implement FrontRange HEAT Service and Support with its out the box SLA and escalation ability.