Incident Management

Cherwell Incident Management

Use Cherwell Service Management (CSM) for Incident Management to restore normal service operation as quickly as possible.  The Cherwell Incident Management Module is supplied as part of the Out of the Box solution and has been Pink Verfied by Pink Elephant.

Incident Management is extemely flexible and configurable to ensure the ITSM Solution reflects your business requirements.  Some key features include:

  • Service Level Management with Impact and Urgency Matrices.
  • Integration with the Federated Configuration Management Database.
  • LDAP integration with all LDAP Sources.
  • Visual Workflows, Alerts and Prompts
  • Automated Workflows and Tasks using One-steps
  • Integration with 3rd Party applications.
  • Detailed Reporting utilising Cherwell Reports, Crystal Reports, Excel and SQL Reporting Services