We have seen over years that the most successful implementations of BSM or ITSM are ones that have been planned and processes have been defined clearly. When embarking on a new project among other things we can offer you wisdom in the following areas.
With the first point of call being Governance, normally the first intervention with a customer is identifying and “unpacking” the relevant governance framework. This sets the base for any work to come. Depending on the intervention needed, the RevelationData service will branch into any of the other service silos. Revelation Data is skilled in all of the major best practices frameworks to the likes of the IT Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF), and can apply a combination of both, providing a tailored fit to our customer’s needs.
Successful ITSM, and more so ITIL implementations, require interaction through the entire organization. Awareness throughout the organization is critical. RevelationData sees awareness as such a crucial part that it’s viewed as a separate compartment in the overall ITSM approach.
In conjunction with a key partner we have developed a set of assessment tools, assisting organizations in knowing where they are, measured against where they want to be. The key deliverable is a plan for action – realistic and with reason.
Service Improvement Projects
The current situation viewed against the end goal provides guidance on where to focus first. From this point of view, RevelationData assist the organization to identify various Service Improvement Projects, focused on providing the most value through a set of “small wins”.
Measure and Check
Ensuring longevity of the project, RevelationData assist customers in the ongoing phase of the project. Continuous measure and check is needed to ensure everything remains on course.
Integral to all IT Service Management is capability development. For any organizations being in any stage of their ITSM initiatives, capability development is a key requirement. RevelationData, through the ITSM Academy and partner network, delivers all capability requirements needed.