6 reasons to adopt Cherwell Service Management
Changing to a new IT Service Management system is an important decision. To make sure that the new system will meet your expectations, you’ll need to go through a selection process and see what vendors can offer to best meet your requirements. Having been sighted by Gartner and Forrester as being a “leading innovator” you wouldn’t want to miss out on seeing what Cherwell Service Management has to offer.
Firefigher or a busy fool? Continual Service Improvement
A recent webcast ‘How to make CSI the Practical Reality’ reminded me about the frequent discussions around Continual Service Improvement and its ability to be put into regular business activities as oppose of one-time ‘nice to have’ projects you will never get a budget for.
RevelationData Partners with Digiterra
RevelationData has recently partnered with Digiterra industry experts in the ITSM Consulting and .NET software development space to implement the SMPI (Service Management Proficiency Index) audit.
Making the RITE Decisions
Making the RITE Decisions – Necessary Change for Survival in the New Economy
In the next decade, especially given the uncertain economic conditions, real change – from an IT perspective – will be necessary for survival.
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Continual Service Improvement
Most IT organizations, if asked would say that they ‘continuously improve’; however there is a gap between saying it and being able to demonstrate that it exists.
For CSI to work in the long term, a culture of improvement needs to be instilled within IT.
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ITIL Consulting19.6.11
