Problem Managment

Problem Management facilitates the swift resolution of incidents and their reduction in number by rapidly pinpointing their sources. Problem Management improves customer and analyst satisfaction alike.

Cherwell’s Problem Management is completely configurable and allows you to customise your problem process to fit your business requirements. Measureable with SLA and Underpinning contracts.

Features:

  • View the big picture
  • Problem board
  • Real-time reporting
  • Support for industry and regulatory requirements

Problem Management Process, Click to enlarge

 

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