Social Media’s Impact on IT Operations

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Wednesday, February 8, 2012

Social Media’s Impact on IT Operations

Presented by: Jarod Greene

EST: 10:00 a.m. & 1:00 p.m. | PST: 10:00 a.m. | GMT: 15:00 & 18:00

The hype and media exposure surrounding social media and social networking is deafening. We hear that Facebook has more than 800 million active users and was integral to the recent revolution in Egypt. We also hear that Twitter has 200 million users, and there are 200 million tweets per day. Most people in the IT organization have exposure and probably use social media and social networking in their personal lives. Many businesses engage in social initiatives with their customer base as part of a larger customer growth and retention strategy. However, it is perplexing to many of us in the IT organization on how we can use social initiatives internally to promote IT services, engage better with our customers (the business and end users), drive productivity and lower costs. In this presentation, we offer strategic and tactical insights into how social media and networking can be leveraged within the IT operations organization.

In this webinar, you will learn:

  • Why leveraging social media is imperative for the IT operations organization
  • The three social media use cases to focus on
  • The five success plan recommendations

After registering you will receive a confirmation email with a calendar invite and instructions on how to join the webinar.

View all upcoming webinars gartner.com/webinars.

Questions? gartnerwebinars@gartner.com

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