Transnet

June 24th, 2008Clients0 comments

Industry:
National Transportation

Organisation:
Transnet is the largest and most crucial part of the freight logistics chain that delivers goods to each and every South African. Every day Transnet delivers thousands of tons of goods around South Africa, through its pipelines and both to and from its ports. It moves that cargo on to ships for export while it unloads goods for overseas

Objectives:

• Implement a Service Desk solution to track incidents
• Measure and track the number and type of incidents being logged by staff
• Strong report writing engine

Solution:
Transnet implemented HEAT Service and Support