UCT

Industry:
Higher Education

Organisation:
The University of Cape Town is one of the most prestigious universities to attend in Africa. Hosting sort after Undergraduate and Postgraduate courses. It is also well known for its Graduate School of Business.

Objectives:

  • Implement an integrated Service Desk and Voice solution
  • Measure and track the number and type of incidents being logged by staff
  • Continue development by an onsite team after implementation
  • Strong report writing engine

Solution:
UCT implemented HEAT Service and Support integrated with FrontRange IPCM for the voice component.