The most comprehensive out-of-the-box ITIL® -compatible solution for distributed and mid-to-enterprise organizations. The FrontRange solution suite shares a common service-oriented architecture platform to extend and integrate ITSM with other FrontRange and third party applications. The FrontRange ITSM centralized, best-in-class solution comes with integrated customizable process templates and prepackaged data modules. Adoption of IT best practices and standardized service delivery becomes an achievable reality without the need for difficult configuration. This solution overview introduces you to the primary ITIL® – based modules including Incident and Problem Management, Change, Release, and Configuration Management, and Service Level and Availability Management. Also presented are supporting ITSM technologies including Inventory Management, Self Service, Knowledge Management, Visualization, Voice, and PC Lifecycle Management.