Verifone

Industry:
Payment Solutions

Organisation:
VeriFone supplies electronic payment solutions to merchants.

Objectives:

  • Log all support calls for the business centrally
  • Build in workflow and project management
  • Have detailed SLAs implemented
  • Escalation of calls to ensure excellent service

Solution:
VeriFone choose to implement FrontRange HEAT Service and Support with its out the box SLA and escalation ability.

 

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